Frequently Asked Questions

Q: Where is the Business Office located?
A: Please see Campus Location.

Q: How do I determine my current balance owed to the College?
A: You may view your semester or total balance on Mav Zone under "Student Services and Financial Aid." From there, click "Student Records" then "Account Balance."

Q: Where do I mail my bill payment(s)?
A: Please see Mailing Address.

Q: I never received a bill in the mail. How do I view or change my billing address?
A: Bills are mailed to the billing address on file. If there is no such address, bills will be mailed to your permanent address or original admissions address. You may view or update addresses on Mav Zone under "WebCT and Personal Information."

Q: When are tuition and fees due each semester?
A: Please see Due Dates and Penalties.

Q: How can I pay for my tuition and fees?
A: Please see Accepted Forms of Payment and Mailing Address. If you are on campus, see Campus Location.

Q: If I have a refund do I need to pick it up in the Business Office?
A: You may pick up your refund check in the Business Office or you may have it direct deposited into your checking or savings account. All you have to do is fill out this form Direct Deposit and turn it into the Business Office in Lowell Heiny Hall with a voided check or a savings account deposit slip. The information on the voided check or savings deposit slip has to match your student account information.

Q: Do I have to fill out a direct deposit form for every semester?
A: No, you only need to fill out the form once and all future credits will be direct deposited. If you would like your direct deposit discontinued please stop by the Business Office with your request.

Q: What payment options are available to students?
A: Please see Specialized Payment Options, Student Financial Planning, or contact our office for more information.

Q: I am interested in paying my bill in monthly installments. What options do I have?
A: Please see Payment Plan for more information.

Q: There is a hold on my account. How do I find out why?
A: Mesa State College offices and departments put holds on a student's account for various reasons. Please contact our office for more information.

Q: What is the College Opportunity Fund (COF) and does it reduce my in-state tuition?
A: The College Opportunity Fund (COF) is for Colorado residents only. This program is not a grant, loan or scholarship. The COF program voucher (sometimes referred to as a stipend) transfers the state of Colorado's tuition contribution from the College to the individual student. While students do not receive any funds directly from the state, a student who applies and authorizes the use of the voucher receives an adjustment on his or her accounts. For COF-adjusted in-state tuition rates, please see Tuition and Fees. To learn how to apply for the COF, please see College Opportunity Fund or contact our office.

Q: I will not be able to pay my bill or I am past due on payments. What should I do?
A: Please see Student Financial Planning for assistance.

Q: My account was sent to State Collections. What should I do?
A: Please call Colorado State Collections at 1-888-608-3691 for more information.

Q: I am moving or leaving school completely this semester or I previously withdrew and still have charges on my account. What should I do?
A: You will need to fill out a Total Withdrawal form. Please see Office of the Registrar for more information. If after the appeals process you still owe a balance, you will be required to pay the stated amount in full or be subject to late fees. See Due Dates and Penalties for more information.

Q: I received a parking ticket and feel that I did not deserve it. What should I do?
A: You may appeal tickets to the Mesa State College Parking Appeals Committee. The application for appeal must be filed within ten days of the date of the ticket. The appeal application is available at the Business Office and at Parking Services. Please see the MSC Parking Guide or contact our office for more information.

Q: My account has housing-related charge(s) I feel I do not deserve. What should I do?
A: You must appeal these charges through the Housing office. Please see Housing and Residence Life for more information

Q: I do not understand a portion of my student bill or payment plan. What should I do?
A: Please see Expenses at Mesa State College or contact our office for assistance.