EMERGENCIES:

Emergency 911 Dial-9-1-1 for FIRE and MEDICAL emergencies. If for any reason you make an accidental 911 call, do not hang up. Stay on the line and explain the situation to the emergency dispatcher. If you do hang up, do not use your phone to place another call. The emergency dispatcher must contact you and verify that there is or is not an emergency. If the emergency dispatcher cannot verify with you that there is not an emergency, then emergency personnel will be dispatched to your location.

Non Life-Threatening Emergencies Call 242-6707 (Grand Junction Police Dispatch).

Maintenance Emergencies For water leaks, lost keys, lock outs, power outages, etc. 24 hours a day and seven days a week, please call 254-4357 (HELP).

TELEPHONE CALLS:

Off-Campus Local Calls Dial 9 + seven digit number to place a local call.

Toll Free Calls Dial 9+1+800(or 888,877,866, etc.) + number to place a toll free call.

Long Distance Calls Dial 8+1+Area Code + Number. After a series of short beeps enter your MSC long distance authorization code to place a long distance call. Employees may not accept collect calls at any time. Faculty and staff may place personal long distance calls by dialing the toll free number on a personal credit card or a calling card. Calls related to the business of the College should be placed using a MSC long distance authorization code when on campus and a State calling card when traveling on business.

International Calls Dial 8+011+Country Code +City Code +Phone Number. After a series of short beeps enter your MSC long distance authorization code to place an international call. When placing an international fax dial the same as for an international call above except you will need to pause for additional time before entering your long distance authorization code. It may be necessary to use a fax machine with a handset to place an international fax.

TELEPHONE INFORMATION:

On-Campus Information Dial 0 for a MSC campus operator. Mesa State College operators have campus information only

Off -Campus Information For local or long distance directory information dial 8+1+Area Code +555-1212 or 8-411 or 8-1-411. After a series of short beeps enter your MSC long distance authorization code. Your account will be charged $0.75 for each call. An alternative is to use the Internet: www.qwestdex.com.

Transfer a Call During a call select "Start transfer?" in the display by pressing the check mark key. Dial the extension. If you want, announce the caller when the party answers or simply hang up before the party answers.

Conference Calls During a call, scroll through the prompts using the right arrow key and select "Start conference?" by pressing the check mark key. Dial the extension you want to add. After the new party answers, select "Conference?".

Additional Telephone Features Please refer to your Siemens telephone User Guide and Quick Reference Guide for additional information. These guides may be obtained from LHH 214.

Trunk Queuing During busy times on campus it is not unusual to be queued for an outside line. When all campus trunks are busy you will hear a single short tone. After hearing the tone, simply hang up. Your call has been placed in queue for the next available trunk in the order it was received. When an outside line is available you will hear a call back of three short rings. Answer the call back and the number is automatically redialed. Do not walk away from the phone; if you do not answer the call back your call will be dropped from the queue. If you need to leave please be considerate and dial ##1 to cancel Trunk Queuing.

TELEPHONE SERVICES:

Telephone Repair Email or call Telecommunications at x1957 or Jeremy Brown x1962 to report problems with your telephone or PhoneMail service.

Telephone Adds, Moves and Changes Email Jeremy Brown (jebrown). Please give notice of at least five working days for major add, moves, or changes to your phone service.

Telephone Training To schedule telephone and/or PhoneMail training, or for general telephone information please contact Telecommunications at x1957.

VOICE MAIL:

Overview The PhoneMail system is used to provide voice mail service. PhoneMail can be reached from any telephone by dialing x2200 on-campus or 248-2200 off-campus. Please refer to your PhoneMail User Guide for more detailed information. User Guides may be attained from the Information Technology Department at LHH214.

Setting Up PhoneMail Press your PhoneMail key (it should be the top button, right hand side). The system will prompt you to enter a password. If you are new faculty/staff your password should be defaulted to 111. If 111 does not work or you have forgotten your password, call x1957 and request that your password be defaulted. After you have entered the PhoneMail system using the default password (you will be told that you have entered an unsecured password), you will be prompted to select your own password, which must be 3-24 digits. No one else has access to this password, including Telecommunications, so if you forget it you must call x1957 and request that your password be defaulted again.

Recording Name and Greetings Once you are in, the system will prompt you to state your name. Press 8 then 4 and simply state your name then hit * followed by the # key. You have two regular greetings you must record, an external greeting for off-campus callers and an internal greeting for your colleagues on-campus.

Both external and internal greetings should sound professional, although internal greetings may be more brief and less formal. To record your external greeting you must access your PhoneMail, choose option 8 (change answering options), then option 1(to change your greetings), then option 1 again (to change your regular greetings), then 1 again (to change external greeting). Once you have reached this point you will hear your current greeting. The system will prompt you through the recording process. To record your internal greeting, you will follow the same process as above for external, except your last step will be number 2 (8-1-1-2).

The system greeting will still answer your calls until you select your regular greetings to do so. To select your regular greetings to answer use option 8 answering option, 1 personal greetings, 3 select which greeting to answer and finally your regular greeting (8-1-3-1).

See the center fold diagram in the PhoneMail User's Guide for an easy to follow graphical version of these instructions.

NEW EMPLOYEES:

As part of your check-in procedure as a new Mesa State employee you are required to visit the Telecommunications Department. At this time will we assign you a long distance code and, if needed, a State Calling Card. You will be given a Mesa State College Directory and user guides on how to use our system. We invite you to either stop by our switchboard, located in Room 214 of Lowell Heiny Hall, or call our operators by dialing 0, to introduce yourself and make sure they have your current information.