Information Technology Survey

Please tell us what you think!

The Mesa State College Department of Management Information Services is conducting a survey to improve the way we serve our students in the computer labs. Please take a minute to complete the following survey.

Which computer labs have your used recently?
Library
Houston 102
Houston 103
Houston 118
Wubben 145
Wubben 147

The purpose of your visit was to:
Write a Paper
Create a Spreadsheet
Create a Web Page
Surf the Web
Send/Receive email
Develop a Program
Other

If you used the library computer lab, how satisfied are you with the greeting you received from the lab assistants?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

If applicable, how satisfied were you with the courtesy of our staff?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

If applicable, how satisfied were you with the lab assistant's knowledge of their job?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

If applicable, how satisfied were you with the accuracy of the information you received?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

How satisfied were you with the promptness of our response to your request?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

How satisfied were you with the location of the computer labs?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

How satisfied were you with the layout of the computer labs?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

How satisfied were you with the cleanliness of the computer labs?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

How satisfied were you with the overall quality of service?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

How satisfied were you with the overall quality of the computer lab equipment?
Very Satisfied
Quite Satisfied
Average
Quite Dissatisfied
Very Dissatisfied

Did the overall level of service meet your expectations?
Yes
No

Do you use a personal computer at home?
Yes
No

Would you be interested in attending a seminar to increase your familiarity with Mesa State Computer systems if one was offered?
Yes
No

If yes, what type of seminar would you like to see offered?

Please tell us the most important change that we could make to increase your satisfaction with the service you receive in the computer labs?

Thank you for taking the time to complete our survey.

This will help the Mesa State Information Technology Department to serve you better.

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