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Student Telephone Service
Emergency 911
Dial-9-1-1 for FIRE and MEDICAL emergencies. If for any
reason you make an accidental 911 call, do not hang up. Stay
on the line and explain the situation to the emergency dispatcher.
If you do hang up, do not use your phone to place another
call. The emergency dispatcher must contact you and verify
that there is or is not an emergency. If the emergency dispatcher
cannot verify with you that there is not an emergency, then
emergency personnel will be dispatched to your location.
Non Life-Threatening Emergencies Call 242-6707
Maintenance Emergencies (For water leaks, lost keys, lock
outs, power outages, etc.) between the hours of 8:00 am and
5:00 pm Monday through Friday please call 248-1465. After
hours and on weekends please call Grand Junction Police Dispatch
at 242-6707. They have the maintenance phone numbers for on-call
personnel.
Off-Campus Local Calls
Dial 9 + seven digit number to place a local call. Local off-campus
phone numbers can be looked up in the local phone book or
on the Internet: uswestdex.com. Mesa State College operators
have campus information only.
Toll Free Calls
Dial 9+1+800(or 888) + number to place a toll free call.
Long Distance Calls
Dial 8+1+Area Code + Number, and after a series of short beeps
enter your MSC long distance authorization code to place a
long distance call. Employees may not accept collect calls
at any time. Faculty and staff may place personal long distance
calls by dialing the toll free number on a personal credit
card or calling card. Calls related to the business of the
College should be placed using a MSC long distance authorization
code when on campus and a State calling card when traveling
on business.
International Calls
Dial 8+011+Country Code +City Code +Phone Number, and after
a series of short beeps enter your MSC long distance authorization
code to place an international call. When placing an international
fax dial the same as for an international call above except
you will need to pause for additional time before entering
your long distance authorization code. It may be necessary
to use a fax machine with a handset to place an international
fax.
On-Campus Information
Dial 0 for a MSC campus operator.
Off -Campus Information
For local or long distance directory information dial 8+1+Area
Code +555-1212, and after a series of short beeps enter your
MSC long distance authorization code, or use the Internet:
uswestdex.com.
Trunk Queuing
During busy times on campus it is not unusual to be queued
for an outside line. When all campus trunks are busy you will
hear a single short tone. After hearing the tone, simply hang
up. Your call has been placed in queue for the next available
trunk in the order it was received. When an outside line is
available you will hear a call back of three short rings.
Answer the call back and the number is automatically redialed.
Do not walk away from the phone; if you do not answer the
call back your call will be dropped from the queue. If you
need to leave please be considerate and dial ##1 to cancel
Trunk Queuing.
Telephone Repair
Email or call Telecommunications at x1957 or Jeremy Brown
x1962 to report problems with your telephone or PhoneMail
service.
Telephone Moves and Changes
Email Jeremy Brown (jebrown). Please give notice of at least
five working days for major moves, adds, or changes to your
phone service.
Telephone Training
To schedule telephone and/or PhoneMail training, or for general
telephone information please contact Telecommunications at
x1957.
Phone Mail Quick Start
Dial x2200 then press # key. If you are new student your
password should be defaulted to 111. If 111 does not work
or you have forgotten what it is, call x1957 and request that
your password be defaulted. After you have entered the PhoneMail
system using the default password (you will be told that you
have entered an unsecured password), you will be prompted
to select your own password, which must be at least 3-24 digits.
No one else has access to this password, including Telecommunications,
so if you forget it you must call x1957 and request that your
password be defaulted.
Recording Name and Greetings
Once you are in, the system will prompt you to state your
name. Press 8 then 4 and simply state your name then hit *
followed by the # key. You have two greetings you must record,
an external greeting for off-campus callers and an internal
greeting.
To record your external greeting you must access your PhoneMail,
choose option 8 (change answering options), then option 1(to
change your greetings), then option 1 again (to change your
regular greetings), then 1 again (to change external greeting).
Once you have reached this point you will hear your current
greeting. The system will prompt you through the recording
process.
To record your internal greeting, you will follow the same
process as above for external, except your last step will
be number 2 (8-1-1-2).
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