Frequently Asked Questions

How do I login to my online class?
WebCT is our online course system. Please follow the instructions below to access your online courses.

To log into your online class
1. Your online class will be available for viewing two days before the class is scheduled to begin (see Start Date in the course catalog).
2. Go to www.mesastate.edu.
3. Click the link for MAVzone.
4. Enter your Mesa State Username.
5. Enter your password. The first time you login to MAVzone, your initial password will be your birthday in mmddyy format. For example, someone born on January 1, 1980 will have an initial password of 010180.
6. If prompted, enter a new password. Your password must be a minimum of 8 characters. It must contain at least one alphabetic character and one number.
7. You should now be logged into MAVzone, the Mesa State College web portal. Click on the WebCT icon in the upper right portion of the window.
8. A new browser window will open for WebCT. Your class name should be listed on this page. Click on your class to begin.

How often will I need to visit the campus?
The Mesa State Online classes are designed to allow a student to complete the course without being physically present "on-campus".

Is there an instructor?
Your instructor maintains all the online course components during the semester. Additionally, your instructor is available by e-mail to answer questions and discuss assignments.

How do I take exams?
In most classes you will be taking your tests online. A link will be made available by the instructor inside your WebCT course that will lead you to the test when you click on it. After taking the test, you will also submit the test online.

If you are in a hybrid class (which meets for some portion of the time in a classroom) you may be required to come to campus to take some or all of your exams during your regular class session. Information on examinations.

Will I be charged to take exams in proctored test locations?
Students enrolled in the Mesa State Online classes may take tests at NO COST at either the Mesa State College Testing Center at the Bishop Campus (formerly UTEC), or at the Mesa State College Montrose Campus. Students taking their test at any other site will have to pay the proctor fee that is charged there.
When you schedule your testing appointment at either Mesa State College site you need to be sure to identify yourself as being enrolled in a Mesa State College Online class.

You can contact the Mesa State College Testing Center for proctored exams by phoning Susan Hartman at 970-255-2754.

How much time should I expect to spend in an online course?
Generally, expect to spend at least as much time as you would in an on-campus section of the course (about 9 hours per week for a 3 credit course or about 3 hours a week for each credit during a 15-week term for the average student).

What if I need accommodations as a student with a disability?
If you believe that you require special accommodations to be made to successfully complete an online course, please visit our Educational Access Services website or contact them by phone at 970-248-1826.

How do I check my e-mail?
Mesa State College provides an e-mail account to all students and correspondence will be directed to this account. Your email appears on the Home tab of MAVzone. To access email, follow these instructions.
1. Go to www.mesastate.edu.
2. Click the MAVzone link.
3. Enter your Mesa State Username.
4. Enter your password. If this is the first time you have logged into MAVzone, your initial password will be your birthday in mmddyy format. For example, someone born on January 1, 1980 will have an initial password of 010180.
5. If prompted, enter a new password.
6. Your password must be a minimum of 8 characters. It must contain at least one alphabetic character and one number.
7. You should now be logged into MAVzone, the Mesa State College web portal. Click on the WebCT icon in the upper right portion of the window.
8. A new browser window will open for WebCT. Your class name should be listed on this page. Click on your class to begin.

How do I drop, or withdraw from a Mesa State College Online class?
Please see our information about dropping and/or withdrawing.

Are there "other" student responsibilities I should know?
" Students are responsible for course materials from the assigned texts and readings, and other assignments as required.
" Students are responsible for establishing communication with the instructor. If there are problems, contact the instructor immediately by e-mail or phone.
" Student attendance/participation in the bulletin board and assignments are necessary to complete the course.
" Online courses typically require more effort and student responsibility than on-campus courses.